Frequently Asked Questions
Trash Collection
Trash Service provided by the City of Davenport- (863)-419-3300
Household trash is picked up on Fridays. Recycling, yard and bulk service is picked up on Wednesdays.
Water and Sewer
The water utility is provided by Haines City. Contact Haines City at 863-421-3600. Or visit the website- www.hainescity.com/440/startstopmove-service and follow the instructions under “Start Service.”
Internet, Telephone & Cable
Owners may contact any provider of their choosing. If owner needs to setup the internet at the home, they can contact Spectrum at 833-697-7328. for the bulk call center as the HOA has a bulk internet contract.
Association Fees
The monthly assessments for single-family homes and townhomes include the bulk internet and cable for the community, landscaping maintenance for common areas, HOA management company, common area utilities (streetlights, common area irrigation), and common area insurance coverage. The monthly townhome units also include landscaping for the townhomes and irrigation for the townhome buildings.
FAQs
Q: Is landscaping included in my monthly HOA assessment?
A: The landscaping vendor only does landscape maintenance for the townhome lots and common areas in the Hartford Terrace community. Individual lots are responsible for their landscaping maintenance.
Q: How do I make my HOA Payment?
A: The following are the three options to make your monthly HOA Payments- scheduled automatic payment, one-time payment, or pay-by-mail with an assessment coupon. Account information (6-digit account number) and last name are needed for the scheduled automatic payment and one-time payment options. If you have additional questions, please contact management or Resident Services at 1-800-337-5850.
Q: When is the monthly assessment due?
A: Payments are due on the 1st of every month and considered late on the 10th of the month.
Q: I have a pest issue in my home. Who do I contact?
A: The owner is responsible for pest control for their own home. The owner will need to contact a pest control vendor for service information and scheduling.
Q: How would a property management company or property manager obtain property information from Castle Group regarding items like account information and payment options?
A: The Association will need a copy of the management agreement between the owner and the property manager/management company before information can be shared regarding the property. The agreement needs to list what the responsibilities of the property manager will include.
Q: I will be renting out my home to a new tenant. What does the Association need?
A: The Association requires a copy of the lease agreement be provided to management.
Developer/Pulte Homes Questions:
Q: Who is Pulte?
A: Pulte Homes is the developer for Hartford Terrace.
Q: I have a warranty issue with my home. Who do I contact?
A: If you think there might be a warranty issue at your home, you will need to contact the Pulte Homes Customer Care Department by either submitting a request online https://www.Pulte.com/service-request, or calling 1-855-618-0727 during normal business hours Monday – Friday.